An initial reservation may be made by telephone, e-mail or post upon which we will hold your chosen dates for 7 days. When you have read our “Rental terms & Conditions”, if you wish to confirm the booking you should complete the booking form and return it together with your deposit of £100 per week booked together with a signed copy of the terms & conditions. The person who signs the booking form certifies that he/she is authorised to agree to the terms and conditions on behalf of the other guests on the booking form including those substituted at a later date. The signatory must be over 21 years of age. No single sex parties will be accepted.
If you are booking more than 8 weeks prior to your arrival then we require £100 per week or part week booked to confirm the booking, which is non-refundable but will of course be deducted from the final amount due. If however, the booking is made less than 8 weeks prior to your stay then the full rental amount is due with your booking form. Upon receiving the completed booking form, signed terms & conditions and your deposit, we will confirm your booking and send an invoice stating the total amount due. A £150 security deposit is payable at the time of your balance payment and is refundable on satisfactory inspection by our management.
The balance of the payment is to be paid no later than 8 weeks prior to your arrival date. We reserve the right to cancel the booking if payment is not received by the due date and your deposit will not be returned. In the event of a cheque not being honoured by the bank on which it is drawn, we will make a charge of £25 to cover bank charges and administration costs.
The guest may cancel the booking at any time after it has been confirmed by postal letter or by e-mail. You must ensure we receive this cancellation by telling us if you do not receive an acknowledgement from us within 7 days of your cancellation. If this cancellation is made more than 8 weeks prior to your stay then the deposit will be forfeited. If the cancellation is made less than 8 weeks before your stay and after you have paid the full rental amount then the full rental amount will be forfeited although the security deposit will be refunded in full. If through circumstances beyond our control it is necessary for us to cancel the booking, we will refund any monies paid by you with no further interest or compensation.
We only accept payment by personal cheque. Cheques should be made out to Mrs. J Wegg and sent to the address on the booking form. US guests can send the cheque, booking form and terms & conditions to our Florida management company if they wish.
Alterations to confirmed bookings can be requested and will be allowed at the owners discretion. Changes must be made in writing or by e-mail
The rental rates quoted on our website are fully inclusive of all taxes and cleaning fees but exclude pool and spa heating charges.
Florida state law prohibits subletting, sharing or assigning. Therefore only the persons named on the booking form are allowed to stay in the home and any contravention of the above will render the booking void. All monies paid will be forfeited and you will be asked to vacate the villa immediately and without compensation. This does not of course prohibit you from inviting guests to visit as long as they do not stay overnight. Inventory items, breakages, loss or damages
No inventory items are to be removed from the house with the exception of the beach towels which may be taken to the beach or water park. Inventory is checked upon your departure and missing/broken items are reported to the owners. The guests agree to pay the full cost of any breakages, losses or damage to the property incurred during your stay which have been caused by the guests. Our management company will be the sole arbitrators on cause of damage and you should report any accidental damage to management at your earliest convenience. On arrival at the villa you should report to management anything that you consider to be broken/not working correctly/damaged.
The homeowners and management company do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the home including the pool and spa. It is the responsibility of an adult member of the party to ensure that children are supervised properly when in the pool or spa or surrounding area. There is an alarm at the patio door which sounds if the correct entry/exit procedure is not adopted. This alarm must not be disarmed or tampered with in any way. If not working on your arrival, this must be reported to management immediately. Neither the homeowner nor management will be held liable for the loss of any main services which can fail temporarily during bad weather situations or the failure of appliances, nor for the consequences of the actions taken in the vicinity by any authority or utility company over which there is no control by the owners. The homeowners/management will not accept any liability whatsoever for the death, personal injury, accidents, loss or damage to persons or personal effects or for any such claim by a third party as a consequence of the actions by the guests or other persons visiting the property during the period of rental. This waiver also applies to guests of the guests.
Guests are strongly recommended to take out adequate holiday insurance to cover eventualities such as cancellation, sickness, accident, damage etc. The homeowner/management do not accept any liability for loss or delay occasioned by any of the following. Strikes, Riots, Political unrest, war or threat of war, terrorist activities, Industrial disputes, Fire, Flood, technical or weather problems to transport/aircraft/airport closure or any event beyond the control of the owners and management. Airport captains are legally entitled to deny boarding to any persons who appear unfit to fly. Any passenger in a condition unacceptable to the captain and is refused passage will be deemed as giving notice of cancellation of the rental of the home.
The rental shall commence at 4 p.m. on the day of arrival and ceases at 10a.m on the day of departure. Stays in excess of 10a.m can only be arranged with management if there are no guests arriving on the day of your departure. If a later checkout is requested and can be accommodated an extra charge of £50 will apply which must be paid to management before the final day of your stay.
We sincerely hope that you do not have any cause for complaint as our home is maintained to exceptionally high standards by the owners who visit and maintain/upgrade on a regular basis and our local management company. In the unlikely event that you wish to make a complaint you must contact the management company and if necessary follow up the complaint with a letter. If during your stay there has been an issue that you have been unable to resolve with the management to your satisfaction you should telephone the owners on 0111506436347.
Whilst the home is equipped with a Broadband internet connection, this can only be used via your own personal wireless enabled laptop. We do not charge for this feature but equally will not refund any monies or offer any compensation should the internet connection be not working for any reason during your stay.
The pool area and area behind the pool screen have a large quantity of fibre optic illuminator boxes which generate the lighting effects which make our villa such a popular choice. The bulbs which generate the lighting are extremely expensive and are only replaced during owner visits which are every 3 months. It is therefore possible that during your stay, one or more illuminator bulbs may not be working and the lighting effect may possibly not be at its best although will be vastly better than the huge majority of other homes with nothing more than a single pool light. Non working bulbs outside should not be reported to management unless all of the lights are not working indicating a blown fuse in which case a simple breaker reset would be required by maintenance. Whilst our website/advertisement photos show the lighting effect at its most perfect, we do not accept any liability should the effect be reduced by one or more broken bulbs which will not be replaced until the next owner visit.
Please bear in mind that the homes on either side of you are US resident owned and we therefore request that out of respect to your neighbours that no noise is made between the hours of 10p.m and 8a.m.
Please note that our home is a non-smoking home although smoking is permitted outside in the lanai area ONLY. Should the cleaners on inspecting feel that there are signs of smoking inside the house we reserve the right to withhold your security deposit in order to pay for ionization.
No pets of any kind are allowed on the premises under any circumstances. A guide dog may be permitted but extra cleaning charges may apply.
All utilities such as water, gas, electric, cable tv are included within the rental amount.
Guests may use the swimming pool at their own risk. In the event that pool heating has been requested and paid for, the owners cannot guarantee a specific pool temperature as it is very dependant on the prevailing weather conditions. Whilst the electric heater is set to a temperature of 88 degrees this will not be the temperature first thing in the morning. The pool will lose heat overnight and will take 2 or more hours of the system running to arrive at the set point of 88. In very cold weather it may not be possible to achieve a temperature of 88 as heat pumps simply do not function below a certain temperature. ( Below 45 ) The heater is a mechanical device which can of course break down. Although this is a rare event, should this happen management will do their best to repair the equipment and refunds will be made on pool heat charges only for the days that the equipment is not working. The supplied blue pool blanket, if fitted when you arrive must be removed for swimming and replaced at the end of each day. Without the blanket the pool will lose all of its heat overnight and may not recover that lost heat the following day in cold weather.
A telephone is available for your use which must be activated on the first day of your stay by following the instructions on the phone. We strongly recommend the use of calling cards as calls made upon activation will otherwise be charged to your credit card which you have to use to activate the phone and these charges will be very high. The owners are not responsible for any charges made by the telephone company on your credit card however caused. Calling cards can be purchased at any supermarket or petrol station.
An information binder full of useful information is provided by the management and it is in your interest to read through this during the first part of your stay. A guestbook is also available for you to read previous renters comments and tips. Please feel free to add your own. These books must not be removed from the villa.
Guests Agree To :-